FAQ

FAQ

Q: What is hard water?

A: Hard water refers to the presence in of mineral salts such as calcium and magnesium ions as measured in PPM (Parts Per Million) or GPG (Grains Per Gallon). Utah tap water is naturally hard in virtually all parts of the state, and the removal of these minerals is not part of your local municipality’s water treatment process. This is why consumers are responsible for purchasing their own water softening systems. Superior offers a free home water evaluation so you can see exactly what’s in your water.

Q: What does a water softener do exactly?

A: Water softening is a technique that removes the mineral ions that are causing “hardness” in your water supply. As the hard water passes through a water softener, the calcium and magnesium ions are exchanged with the soft potassium ions contained in the water softening unit. The materials causing the hardness are thereby “trapped “in the water softener, allowing only softened water to pass through your pipes.

Q: Why is it important to have soft water?

A: Installing a Utah water softener system from Superior has many benefits to homeowners. It drastically reduces scale build-up in pipes, so your home’s plumbing systems and appliances that use water will enjoy a much longer life span and require fewer repairs: this translates into real cash savings over time. You will use less laundry detergent, shampoo, hand soap, etc: this saves money too. You will have spotless dishes, healthier hair, and much cleaner tubs, sinks, and showers. Say goodbye to soap scum: and no more dry, itchy skin!

Q: I was told that soft water will make my skin feel “slimy:” is this true?

A: We’ve all heard the term “squeaky clean” in positive terms, but actually the squeak is a bad thing. It is caused by the layer of soap scum mixed with minerals that remains behind when you bathe in hard water. When you use soft water, everything you put on your skin is thoroughly rinsed away, leaving behind the natural oils your skin produces. In other words, the softness you feel is your “real” clean skin.

Q: What is the difference between a water softener and a water purifier?

A: Water softener products are designed only to remove the minerals in the water that result in “hardness.” They cannot address the contaminants that still exist in municipal treated water supplies such as chlorine. Though a certain amount of chlorine is essential to the “legal” safety of our water systems, it is actually unhealthy for humans and pets to drink in large amounts: this, along with a fresh taste, is why people have been turning to bottled water. A Utah water purification and/or filtration system from Superior provides families with easy-access, cost-effective, safe water that is free from chemicals and biological contaminants. When ultra-violet technology is added, bacteria are also removed.

Q: Do I need both a water softener and a water purifier?

A: Actually, yes: this would be the best-case scenario in any home. A water softener in your utility room would take care of your hard water problems while a water purifier from Superior installed under a sink will give you safe, great-tasting drinking water straight from the tap.

Q: What is Reverse Osmosis (RO)?

A: Reverse osmosis (RO) technology is what Superior uses for its water purification products because it is the most effective method on the market today. Water first flows through a carbon pre-filter which removes organic contaminants such as chlorine. Next, it flows through a tight reverse osmosis membrane which acts as a filter removing dissolved solids as well as chemical impurities. The system is powered by water pressure, not be electricity so it is energy-efficient. The purified water is now ready to be safely enjoyed by the whole family.

Q: What kinds of contaminants does RO remove?

A: There are simply too many to list here, but some of the most common ones include: Aluminum, Arsenic, Asbestos, Atrazine, Benzene, Chlorides, Chlorine, Copper, Cryptosporidium, Cyanide, Fluoride, Giardia, Lead, Mercury, Nitrates, Radium, Radon, Silver, Sodium, Sulfide, Trichloroethylene, and Total Trihalomethanes.

Q: How long does a Reverse Osmosis unit last?

A: If you maintain it properly and replace worn parts when needed, your water purifier should last for as long as you live in your home and beyond. An RO membrane lasts about 3-5 years on average depending on how hard it is used.

For additional information about Utah water softener systems and Utah water filtration systems, contact the experts at Superior Water and Air. You can also get an appointment for our Free Home Water Evaluation with no strings attached, and find out once and for all what’s really flowing through your pipes!